Memory
What the agent should remember next week
Context travels with the agent, not a single seat. Drafts, flags, and the weekday clock stay on the ticket.
Changelog in prose
Agents learn and improve over time
The desk keeps a log. Memory, automations, and the next stamp — written so a teammate can read it.
Human in the loop
Nothing sent until you say so
Support drafts in Gmail. Urgent tickets get a flag. You still own the send.